PharMEDium Earns Center of Excellence Recognition from BenchmarkPortal

PharMEDium Services, LLC, a part of AmerisourceBergen, announced the recent certification of its Customer Service Center as a Center of Excellence by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry.

“Service excellence is one of our core values. We work diligently every day to ensure we provide best in class customer service knowing our efforts have a direct impact on patient care,” said Todd Lesser, Vice President Customer Service and Sales Operations, PharMEDium. “We are pleased to be recognized by BenchmarkPortal as a Center of Excellence. This designation reflects the great work not only of our customer service team, but our entire organization which is focused on exceptional customer care each and every day.”

Customer Service Centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal. The Center of Excellence designation is awarded to customer service centers that rank in the top ten percent of the contact centers surveyed. They are judged against a balanced scorecard of metrics for efficiency and effectiveness. Contact centers demonstrating superior performance compared with their industry peers earn the award.

“We certified PharMEDium’s customer care operations as a Center of Excellence after evaluating the company’s effectiveness and efficiency in interacting with their customers. We applaud their commitment to superior customer service,” said Bruce Belfiore, CEO, BenchmarkPortal. “Certification is an important distinction because it is based on best-practice metrics drawn from BenchmarkPortal’s database of contact center metrics, which was founded at Purdue University and is the largest in the world.”