Stevanato Group has launched an updated global after-sales service offering for pharmaceutical customers. Effective from January 2021, companies purchasing Stevanato Group glass converting, visual inspection, assembly and packaging equipment will have a dedicated structure and a single point of contact. The after-sales department will rely on a network of professionals across the Americas, Europe and Asia-Pacific.
For customers in North America, Stevanato Group has signed an agreement with Packaging Efficiency Solutions, PES, headquartered in Denville, New Jersey. PES will be providing services such as troubleshooting and technical support for Stevanato Group projects. The company also will share a space at its facility for Stevanato Group equipment demonstrations and training sessions.
Stevanato Group is also adopting a personalized after-sales approach designed to better address the full life cycle of its wide range of equipment. It covers all post-sales service initiatives, including maintenance, line improvement, training, spare parts & logistics and line conversion, and has a focus on digitalization. In addition to the ability to retrofit existing machines with artificial intelligence or other “smart learning” features, the company has further expanded its abilities to perform virtual FATs and remote, mixed reality-based technical assistance.
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Each customer will be assigned one primary after-sales service specialist in charge of their assets to ensure the highest performance of the installed equipment, informing of available improvements, and offering updates on new developments and assisting with maintenance scheduling.
Stevanato Group is also ensuring local spare part availability at its sites in Italy, Denmark, USA, Mexico, Brazil and China and through strategic partnerships with regional enterprises.
“As a trusted partner for the supply of equipment, we are committed to ensuring a valuable performance,” said Alessandro Zannini, Global After-Sales Manager at Stevanato Group. “To help customers achieve and maintain Overall Equipment Efficiency, our new network provides prompt responses and comprehensive product lifecycle management, through a dedicated team of specialists and skilled regional partners supported by the latest technologies.”